Red Rock's Shipping Information
We ship out most product within one business day of receiving your order. If we get your order before 10AM we may get it out the same day. We ship Speedee Delivery to Minnesota and the surrounding states and UPS Ground to most of the other 48 states. We ship USPS to most of Canada. Sometimes, because of the end destination, we need to make changes in how we ship an item. Sometimes, we need to charge more for things that are hard to get to you. This is neither difficult or unacceptable to understand. Things usually don't, but may, change. Don't be shocked and angered.
We do our best to keep seasonal items in stock during the season. So don't be shocked that we have a paddle listed online in January and it's not actually in stock but TONS of ice fishing gear are in stock at that time. Also, no matter how you'd like to perceive us, we are not a big box retailer with a main buyer sitting in an ivory tower somewhere in Nebraska with 100 employees running around counting and hauling merchandise to the masses at each store. We sometimes do run out of stuff and have to re-order. It may take a few days or with Nils Master augers, et al, a few weeks to get here. If you seriously want it, you better buy it while you can and then be willing/able to wait. Some stuff is just plain hard to keep in stock due to unpredicatable demand.
Unlike big box retailers, however, we will still try to get you the gear after January 15th. Our buddies, the big box retailers, are already telling their customers that there are "none left at their distributor" which is a flat-out lie sometimes. That's why they are out of stock and we still have product in the middle of ice fishing season. Their centrally-located, very-important buyer is already thinking about turkey season coming up this spring and how he's going to get you to purchase a bunch of cheaply made, expensively priced, house-brand clothing and toys. You'll look good with all those big-box labels stuck to all of your clothing, rods and reels, etc. When that house-brand stuff conks out quickly as some of it does, just throw it out because the low-bidder made one production run for the big-box retailer and there are no replacement parts. That, and a whole bunch of other things makes us different than those big corporate hunting/fishing outfits. We also don't wear suits to work.
Standard Shipping with UPS Ground in Continental USA - lower 48 states
Delivery takes about 2-3 business days (Mon-Fri) for Minnesota addresses, 4-5 business days for other Midwest states, and 6-8 business days for most other places.
$.01 - $30.00 = $5.95
$30.01 - $50.00 = $6.95
$50.01 - $100.00 = $7.95
$100.01 - $150.00 = $8.95
$150.01 - $200.00 = $9.95
$200.01+ = $10.95
Alaska and Hawaii are shipped US Priority Mail. 2-3 Day or Overnight not available for Alaska or Hawaii.
Express (2 - 3 Day Delivery) - Continental USA - Call or Email to get expedited shipping quotes. Heavy bulky items will be expensive.
Phone: 218-365-4512 |
Next Day Air Prices: Call or Email us to get Next Day Air prices - these are going to be really expensive.
NOTE: So we can cut down on "explaining time" when you inquire: Ice Shelters, flashers, power augers, hand augers, snap-in seats, paddles, rods, other fish locators, and anything that is bigger than a 6" X 6" X 12" box and/or weighs more than 9 pounds is going to be expensive to very expensive, to ship to you using expedited shipping options. Plan ahead. 2-3 day shipping with UPS does NOT cover the pick-up day here and IS affected by your distance from us. Just because you can see northeastern Minnesota and your state on the same map together does not make us closer to each other. Bear that in mind when you decide to blow a bunch of money on expedited shipping -because you HAVE to have it one month earlier than your big adventure, OR you need it to arrive 2 seconds before you leave on your big adventure. Don't be mad at us when everything didn't play out exactly as it did in your mental picture as to how everything was "supposed" to go. We're not the ones who charge that shipping price for expedited shipping; it's UPS. We're not the ones who hauls it to you. That's the delvery service as well. So please don't be a hot-headed, offensive, dork like several of our customers have been in the recent past when everything didn't work out perfectly for them. We're not in the shipping business and we don't ever want to be, either.
Canadian Orders For items shipped to Canada, we charge basic ground shipping using US Postal Service where ever possible. Before the item gets to you, it must pass through Canadian Customs which takes about 6-10 business days (usually), but it can be delayed in Customs as well. We never know for sure. When it arrives, you will be charged any Canadian taxes, duties, and/or possibly other charges as well before you can accept the order. Big, bulky items will need to go via UPS and there may be extra brokerage fees charged by UPS. Fedex is not any better. Canadians: This year, several orders that we've shipped to Canada have been literally STUCK in Canada Customs. We have NO control over that. We can't tell you how long it's going to be in Customs or where it is, or why it is there. We figure if the Customs guy had a fight with his wife that morning before work, that your order is going to be punished. So figure 6 to 10 business, non-holiday or weekend, days not counting the time spent in Purgatory/Limbo at Canada Customs. Advice: If feasible, many of our Canadian Customers have their items shipped to several different pick-up services in the US along the border. This way they get the advantage of relatively inexpensive shipping and not having to pay the brokerage fees when hauling across the border. Want to know how much it'll cost to get an item into Canada? Visit this cool site: http://thefinalcost.com GST, Duties, and Broker fees are not included in our prices for Canadian orders. You will be charged these extra costs at the time you receive the items in Canada. |
Red Rock Shipping Hours:
You have to get your order in to us before 10 AM Tuesday thru Friday if you want a shot at getting it shipped out on that same day. Otherwise, it's going out the next day assuming we have it in stock. Tuesdays mornings are really, really busy here with lots of weekend orders being packed up. We do our very best to get everything on the truck, but we CAN run out of an item since our customers are shopping around the clock. Just so you know, we don't have a team of staff just watching those orders come in around the clock on Sunday nights - we are actually asleep when some of you are ordering online. As a result of our needing sleep (and several other legitimate reasons), there might be a shortage of some products once in a while. We also can't always answer the phone until after 1 PM on regular work days due to our frantically packing stuff up to beat the UPS truck, so leave a message or call back after 1 PM CST.
Note: If you are an individual who demands minute-by-minute service and are the type who gets all bent out of shape because we don't give minute-by-minute updates via your cell phone, please visit our big-box-retailer friends. They've got the cool software and the IT staff to back it up. I'm sure you'll be much happier knowing they can't/won't even try to get it for you no matter how nicely you ask. But, you'll get those all-important updates, tracking numbers and gooey-sweet, form emails! In the Olden Days, before electronic customer-schmoozing was necessary to make us feel so good about ourselves as human beings, we used to just wait about a week or so and our spiffy, new toy would show up...and that was good enough. Today, we're transforming ourselves into self-important girly-men who expect instant gratification for every form of minutia.
For January thru April 30 of each year we are CLOSED on Sundays and Mondays. That's when I go ice fishing and my wife does her thing. Our employees are off as well. Assuming that expedited (or any) shipping is available on Friday after 11 AM, or on Saturday, Sunday, or Monday, is an exercise in futility - or a complete waste of time. We're open on Saturdays in the store but UPS and Speedee do not pick up on weekends here. In fact, in most places, UPS, Speedee, and Fedex do not pick up or deliver on weekends at all. I know you know that. So please - dispense with the BS already.